Ordering Info

Adding Products to Your Cart

Customers in the USA can order most of our products online. It's easy as 1, 2, 3.

Select product (and color where applicable) by entering a quantity in the quantity field next to the product.
Then update and view your cart by clicking the "UPDATE CART" button at the bottom of the page.
When finished, simply click the "update and check out" icon at the bottom of the page to process order.

For orders outside the USA and Puerto Rico, please contact our International Department at 818.897.1111 or email .

Accessing Your Online Account

Log In to Your Account

Pre-requisite: You must already have an established online account.
Click the My Account link at the top of the web page.
In the Customer Login section, type in your e-mail address and password.

Create an Online Account

Pre-requisite: You are ready to place an online order.
You have the option to create an online account during the checkout process.
Simply follow the onscreen instructions to create an account using your e-mail address and a password.

Log Out of Your Account

Pre-requisite: You are already logged in to your account.
Click the My Account link at the top of the web page.
In the Log Out section, click log out.

Change Your Password

Click the My Account link at the top of the web page
Log in to your account
In the Password Change section, type in your current password and your new password. Retype your password again.

Managing Your Online Account

View Order History

Pre-requisite: You must already have an established online account and placed an order.
Log in to your account
From the My Account – Online Account Access Page, click View History
Select the sales order you want to view and click View Detail

Track a Shipment

Pre-requisite: You must already have an established online account and placed an online order that has shipped.
Log in to your account
From the My Account – Online Account Access Page, select View Sales Order Status and History
Select the Sales Order you want to view
Select the Invoice button and click View
Click on the Waybill # which is the tracking number (blue)
This will connect you to the UPS website to view tracking information

Print an Invoice

Pre-requisite: You must already have an established online account and placed an order that has shipped and invoiced.
Log in to your account
From the My Account - Online Account Access Page, Select View Sales Order Status and History
Select the Sales Order you want to view
Select the Invoice button and click View
Click Print on your web browser

View Sales Order Status

Pre-requisite: You must already have an established online account and placed an order.
Log in to your account
From the My Account – Online Account Access Page, click View History
Select the sales order you want to view and click View Detail

Pending – Order submitted by customer to PDC.
Entered – Order received by PDC and uploaded to system
Booked – Order inventory reserved and scheduled, credit card charged by PDC.
Closed – Order shipped to customer.
Cancelled – Order cancelled before booking.

Add a Shipping Address

Pre-requisite: You are already logged in to your account.You have the option to add a shipping address during the checkout process.
From the Address Information screen, click Create New Shipping Address.
Type in the complete address and then click Update Address.
Make sure you have selected the correct Billing and Shipping Addresses and click Proceed With Checkout to complete your order.

Add a Billing Address

Pre-requisite: You are already logged in to your account. Billing address must match credit card information.
You have the option to add a shipping address during the checkout process.
From the Address Information screen, click Create New Billing Address.
Type in the complete address and then click Update Address.
Make sure you have selected the correct Billing and Shipping Addresses and click Proceed With Checkout to complete your order.

Online Ordering Terms

USA: Full payment in advance for online orders. We accept American Express, Visa, and Mastercard. Payment on your card statement will appear as "Precision Dynamics."

Canada: Please call ADMITEC at 800.267.6757 or visit them at www.admitec.com.

International: For orders outside the USA and Canada, please contact our International Sales Department at 818.897.1111 or e-mail .

Sales Tax

State Tax is added where applicable. If you are tax exempt, please call Customer Care at 800.255.1865 to place your order by phone.

Lead Times

Quick Ship wristbands

leave our factory within 2-3 business days after receipt of payment.

Custom printed wristbands ship in 7-10 business days after approval of artwork.

Orders for 30+ boxes may require longer turnaround.

Shipment and Delivery Times

When ordering online, choices of shipping methods and associated costs are given. Please allow approximately 3-7 business days for ground transit depending on your location. Next Day Air and 2nd Day Air are also available. Products ship from distribution centers in California and Wisconsin.

Returns

All returns for credit require written authorization from Precision Dynamics. To process a Return Merchandise Authorization form (RMA), contact Customer Care at 800.255.1865. Custom printed or serialized product is not returnable. Merchandise must be returned in full boxes, original packaging, and in good condition. Authorized returns must be received by Precision Dynamics within 10 working days from the date of issuance. Precision Dynamics will allow returns under the following circumstances:

When ordered in error and if returned in less than 30 days of the date of invoice, freight prepaid by the customer. A 30% restocking fee will be assessed.
When shipped in error by Precision Dynamics, and returned within 30 days from date of invoice, for full credit, including freight.